ABOUT US
For 15 years, Nantong Record Sporting Equipment Co.,ltd. has grown into a full category sporting goods supplier with independent design, research, development and production capabilities.
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FAQ
Q&A About Products & Cooperation
How to track the order progress?
After placing the order, our sales team will assign a dedicated customer manager to you, who will update the production progress, inspection status and shipping information to you in each step, and provide the tracking number for logistics inquiry.
What if there is a shortage or damage of goods during transportation?
We will confirm the loss with the shipping company according to the bill of lading and photos/videos you provide. For the damaged/shortage goods, we will provide free replenishment or corresponding compensation according to the actual situation.
Do you handle the customs clearance and shipping documents?
Yes, we have a professional logistics team to provide complete shipping documents (Commercial Invoice, Packing List, Bill of Lading, CO, Form A etc.) and assist you with customs clearance procedures for exported products.
What is the delivery time?
The delivery time for standard order is 30-35 working days after receiving the deposit, for a customized order or an order with many SKUs will be extended for more 10-15 days.
Where and how do you load the containers?
We have our own clean and modern warehouse in operation, all goods will be loaded by our skilled workers only after a PASS from our quality control team. Loading workers have good experience knowing how to make the loading structure well.
What shipping methods do you support?
We support sea freight, railway freight, air freight and express delivery, and can arrange door-to-door delivery service according to your address.
Is the price negotiable?
Yes, the price can be negotiated according to your order quantity, cooperation cycle and customization requirements.
The larger the order quantity, the more favorable the price.
What payment terms do you accept?
We accept mainstream international payment terms: T/T (30% deposit in advance, 70% balance before shipment) and L/C at sight.
Negotiable for long-term cooperative customers.
How do you quote the products?
Our quotation is based on FOB Nantong/Shanghai (can be adjusted according to your shipping terms), including product cost, packaging cost and other related fees.
Do you provide product warranty?
Yes, we provide a warranty service for our products (the warranty period varies by product category). For non-human damage quality problems within the warranty period, we will provide free replacement parts or solution support.
How do you control the product quality?
We have a strict quality control system, with full-process inspection from raw material procurement, production processing to finished product delivery. Each batch of products will be randomly inspected, and the quality inspection report can be provided as required.
What certifications do your products have?
Most of our products comply with international quality and safety standards, with ISO9001, REACH & CE certifications and various professional product testing reports. We are also certificated member of BSCI, Sedex and is familiar with the supply process of Disney IP products.
Can I get a sample before placing a bulk order?
Yes! we are happy to offer sample service. You only need to bear the sample cost and shipping fee. The sample cost can be refunded when you place a bulk order that meets the agreed quantity.
We can also offer detailed photo of custom sample so that the sample fee and shipping fee can be saved.
What is the minimum order quantity (MOQ)?
The MOQ is flexible based on different products. For standard products, the MOQ is low; for customized products, the MOQ is negotiated according to your actual needs. Please contact our sales team for detailed MOQ of specific products.
In general, we try to offer low MOQ so that we have a chance to work together!
Do you sign NDA for exclusive mold development with customers?
Yes, we can sign a Non-Disclosure Agreement (NDA) for exclusive mold samples co-developed with customers to fully protect your rights and maximize your interests.
Do you accept OEM/ODM customization?
Yes! we are happy to provide professional OEM/ODM services including product design, packaging design and customized LOGO. We can create flexible customization solutions according to your drawings, samples or brand requirements.
What types of sports products do you supply?
We specialize in a full range of sports & fitness equipment, covering Balance, Stability & Relaxation, Resistance & Explosiveness, Agility & Speed, Strength Training, Functional Training & Storage Solutions, with over 3000 SKUs available for selection.
